Privacy Policy

At Coinny Gateway, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our blockchain resolution services.

By using our services, you consent to the data practices described in this policy.

Personal Information

• Name, email address, and contact information
• Account credentials and authentication data
• Bitcoin addresses and transaction information
• Identity verification documents (KYC)
• Financial information related to withdrawal cases

Technical Information

• IP addresses and device information
• Browser type and operating system
• Usage patterns and interaction data
• Cookies and similar tracking technologies

We use your information to:

• Provide and maintain our withdrawal assistance services
• Process your withdrawal cases and payment transactions
• Verify your identity and comply with regulatory requirements
• Communicate with you about your cases and account
• Improve our services and user experience
• Detect and prevent fraud or unauthorized activities
• Comply with legal obligations and law enforcement requests

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you have given explicit consent

We do not sell your personal information to third parties.

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection
• Compliance with industry security standards

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Until account closure plus 7 years
• Transaction records: 7 years for regulatory compliance
• KYC documents: 5 years after relationship ends
• Support communications: 3 years

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us through our support system.

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Authentication Cookies: To keep you logged in
• Analytics Cookies: To understand usage patterns
• Preference Cookies: To remember your settings

You can control cookies through your browser settings, but this may affect functionality.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy or our data practices, please contact us: